IT Support Manager, Jobs, 447

IT Support Manager - Riyadh

Ref: 447 Date Posted: Friday 10 May 2024

Gulf Education eagerly seeks a forward-thinking and solutions-oriented IT Support Manager for our client’s esteemed British Education school in Riyadh, Saudi Arabia.

Job Requirements:

  • Bachelor's degree in information technology, computer science, or a related field.
  • Minimum of 5 years of experience in IT support, with at least 2 years in a managerial or supervisory role.
  • Solid understanding of ITIL framework and best practices.
  • Familiarity with Windows Surface Devices is desirable but not required
  • Knowledge in Azure AD is desirable but not required
  • Knowledge in SharePoint 2019 or above is desirable but not required


  • Ensure that the Service Desk is created in Odoo and is an excellent deliverer of Customer Service.
  • Day to day management of the 1st and 2nd Line Service Desk function.
  • Ensure that the Service Desk system is fit for purpose and is used effectively and efficiently by the staff.
  • Be responsible for the operational management of call assignments within the Service Desk team and to other parts of ICT Shared Service as appropriate.
  • Undertake a regular review of 1st and 2nd Line Service Desk call queues.
  • Analysis and Reporting - using KPI’s to measure against the IT Department strategic vision.
  • Assist with maintaining the inventory of the school’s computer assets and software licenses.
  • Discover, diagnose and triage user’s problems effectively and efficiently.
  • Ensure that all activities within the service comply with the school, policies, financial regulations, health and safety, equality and safeguarding responsibilities.
  • Ensure that obligations are met under the Freedom of Information, Data Protection Act, GDPR (and the Personal Data Protection Act in Saudi Arabia)

How to Apply:

Interested candidates are invited to submit their resumes and a cover letter to; Please mention "IT Support Manager - KSA" in the subject line.


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