Job Title: Training Program Coordinator – Service
Location: Abu Dhabi, United Arab Emirates
Department: Service

Job Overview
We are seeking an experienced and dynamic Training Program Coordinator - Service to lead the service training team in Al Ain, United Arab Emirates. This role involves overseeing curriculum implementation, managing instructors, and ensuring the delivery of high-quality, competency-based training programs aligned with UAE National Qualifications Framework (NQF) and National Qualifications Center (NQC) standards. The successful candidate will play a key role in fostering innovation in service industry education and building strong industry and academic partnerships to improve student outcomes and employability.

Benefits

• Salary Range: Competitive Salary (Tax Free)
• Housing: Housing allowance provided.
• Annual Airfare: Round-trip tickets for the employee.
• Health Insurance: Comprehensive coverage for the employee.
• Professional Development: Access to training programs and career growth opportunities.
• Visa Support: Employment visa and relocation assistance provided.
• Leave Entitlements: Annual paid leave and end-of-service gratuity as per UAE labor laws.

Qualifications Required

• Bachelor’s Degree or Higher Technical Certificate in a relevant vocational field (e.g., Business, Hospitality, Culinary Arts, Cosmetology, Health & Social Care, or other service-related disciplines).
• Vocational Training Certification: Must hold or be eligible for an NQC-recognized Training and Assessment Qualification (e.g., Level 4 Certificate in Teaching & Training or equivalent ATP-approved credentials).
• Industry Certifications (Preferred): PMP, ServSafe, HACCP, Digital Marketing, Event Management, or other professional qualifications.
• Trainer Registration: Willingness to pursue NQC-certified trainer status under the ATP framework.
• Language: Fluent in business-level English, with excellent oral and written communication skills. Proficiency in Arabic is an advantage.

Experience Required
Essential:

• Minimum of 7+ years of experience in a service-oriented field (Hospitality, Business, Health & Social Care, or related).
• Minimum of 3–5 years of leadership experience in training, curriculum development, or vocational education.
• Strong knowledge of NQC, ATP accreditation, and competency-based training delivery.
• Experience in supervising service industry instructors and managing training programs.

Preferred:

• Experience working in the GCC region or a similar location.
• Industry certifications in service disciplines (e.g., PMP, ServSafe, Digital Marketing, Event Management).
• Experience in customer experience strategies, sustainable business models, and digital transformation in service industries.

Job Specifications & Key Responsibilities

• Lead and oversee the service training team, ensuring alignment with industry standards and regulatory requirements.
• Develop and implement innovative training strategies for the service department, ensuring alignment with UAE labor market demands and industry trends.
• Supervise the development of lesson plans, assessments, and training materials in line with NQC competency-based standards.
• Monitor instructor performance, provide coaching, and support professional development.
• Build and maintain strong partnerships with industry leaders, government agencies, and external stakeholders to enhance training relevance and student employability.
• Ensure quality assurance protocols and compliance with NQC accreditation standards.
• Oversee training delivery in service classrooms, practical workshops, and industry settings, integrating emerging trends and technologies.
• Encourage entrepreneurial thinking, problem-solving, and career readiness among students.
• Serve as a mentor and professional role model for instructors and students.

Desired Attributes

• Proven leadership experience in managing service-oriented training programs and teams.
• Strong ability to innovate and integrate emerging trends into training programs.
• Excellent communication and interpersonal skills to collaborate with internal teams, industry partners, and accreditation bodies.
• Strong commitment to quality assurance and compliance.
• Ability to mentor and inspire instructors and students to achieve their potential.

Why Join Us?

• Become part of a leading institution in service industry education.
• Work in a collaborative, innovative, and dynamic environment.
• Experience the opportunity to lead in integrating emerging industry trends into training programs.
• Experience the vibrant lifestyle and opportunities that Abu Dhabi offers, with its high quality of life and rich cultural heritage.